CREDIT CARD FEE
A 3.5% FEE WILL BE ADDED TO ALL PURCHASES VIA CREDIT CARD. THIS FEE IS TO COVER MERCHANT CHARGES & ASSOCIATED COSTS OF PROCESSING CREDIT CARDS.
SHIPPING
MOST ORDERS WILL BE SHIPPED BY UPS GROUND UNLESS OTHERWISE SPECIFIED. NEXT DAY AIR, 2ND DAY AIR, 3 DAY SELECT, & SATURDAY DELIVERY ARE AVAILABLE UPON REQUEST. THERE IS AN ADDITIONAL $20.00 CHARGE FOR COD ORDERS. UPS NO LONGER ACCEPTS CASH. SHIPPING TIMES WILL VARY THROUGHOUT THE YEAR, DURING THE HOLIDAYS PLEASE ACCOUNT FOR LONGER SHIP TIMES. CUSTOM ORDERS REQUIRE ADDITIONAL TIME. ALL ORDERS ARE F.O.B. FARMINGDALE, NEW YORK, USA.
RETURNED CHECKS
IN THE EVENT YOUR CHECK IS RETURNED FOR ANY REASON, YOU WILL BE CHARGED $50.00. NO FURTHER ORDERS WILL BE SHIPPED UNTIL YOUR BILL IS CLEARED UP. ALL ORDERS PLACED AFTER THAT WILL BE CASH OR CREDIT CARD ONLY!
BACK ORDERS
ITEMS IN OUR INVENTORY MOVE QUICKLY, AND OCCASIONALLY WE ARE OUT OF STOCK ON SOME ITEMS. IT IS OUR POLICY NOT TO BACK ORDER MERCHANDISE. JUST REORDER WHEN YOU PLACE YOUR NEXT ORDER. YOU WILL BE CHARGED SHIPPING ON REORDERS.
COD REFUSALS – BEWARE!
IT IS EXTREMELY IMPORTANT THAT SOMEONE WILL BE AT THE ADDRESS TO ACCEPT YOUR PACKAGE. IF AN ORDER IS REFUSED, OR NO ONE IS THERE TO ACCEPT IT, YOU WILL BE CHARGED FOR SHIPPING AND A 25% RESTOCKING FEE. NO FURTHER ORDERS WILL BE SHIPPED UNTIL YOUR BILL IS CLEARED UP.
RETURNS ARE SUBJECT TO A 25% RESTOCKING FEE
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THE FOLLOWING ITEMS ARE NOT RETURNABLE: CUSTOM-MADE MERCHANDISE, DISPLAYS, OR ANY MERCHANDISE THAT HAS BEEN LABELED, PRINTED ON, OR USED. ALL ITEMS MUST BE IN ORIGINAL AND RESELLABLE CONDITION. ALL RETURNS MUST BE MADE WITHIN 30 DAYS OF INVOICE. RETURNS WILL NOT BE ACCEPTED WITHOUT PRIOR AUTHORIZATION. PLEASE CALL FOR A RETURN AUTHORIZATION NUMBER, WHICH MUST BE WRITTEN ON THE OUTSIDE OF THE RETURNED BOX.
CUSTOM / BULK ORDERS
CUSTOMERS ARE RESPONSIBLE FOR UP TO 10% OVERRUNS.
MINIMUMS / REQUIREMENTS
$150.00 MINIMUM ON ALL ORDERS OR PAY A $25 PROCESSING FEE. WE HAVE NO PER PIECE MINIMUMS FOR STOCK ITEMS. CUSTOMERS MUST HAVE FED TAX ID #.
DAMAGES:
MUST BE REPORTED WITHIN 48 HOURS OF RECEIPT.
IN THE UNLIKELY EVENT THAT YOU SHOULD RECEIVE A PACKAGE THAT HAS BEEN OPENED OR DAMAGED, MAKE SURE THE DRIVER NOTES THIS FACT ON HIS DELIVERY SHEET. THEN IMMEDIATELY CONTACT UPS SO THAT THEY CAN INSPECT THE SHIPMENT. IF THE DRIVER DOES NOT NOTE THIS, THEN YOU ACCEPTED THE BOX IN GOOD CONDITION AND NOTHING CAN BE DONE ABOUT DAMAGES OR SHORTAGES.
CONCEALED DAMAGE:
IF THERE IS DAMAGED MERCHANDISE WHEN YOU UNPACK YOUR ORDER, FOLLOW THESE INSTRUCTIONS CAREFULLY:
1)
SAVE THE ORIGINAL CARTON AND ALL PACKING MATERIAL.
2) CALL UPS (OR OTHER CARRIER) AND INFORM THEM OF YOUR DAMAGED SHIPMENT. THEY WILL SEND AN INSPECTOR TO INSPECT YOUR PACKAGE.
3) CALL US AND WE WILL START PROCESSING YOUR CLAIM.
WE CAN NOT REPLACE DAMAGED MERCHANDISE IF A CLAIM HAS NOT BEEN PLACED WITH UPS OR OTHER CARRIER.
INTERNATIONAL ORDERS / EU COMPLIANCE
ALL FOREIGN ORDERS MUST BE PREPAID. CUSTOMERS ARE RESPONSIBLE FOR ALL DUTIES AND TAXES FROM CUSTOMS. REGULATIONS FOR EU COMPLIANCE ARE CONSTANTLY CHANGING SO YOU MUST CONFIRM WITH YOUR SALES REP IF FORMULA / COLOR IS UP TO DATE WITH REGULATIONS AT THE TIME OF ORDER. MOST PRODUCTS CAN BE REFORMULATED FOR EU COMPLIANCE BUT MINIMUM QUANTITY WILL APPLY. CUSTOMER IS RESPONSIBLE FOR REGISTERING THE PRODUCTS IN THEIR COUNTRY.
